Richard Hoy » Customer Center of Excellence

The customer is the root of business success. Our Customer Culture Discovery program will transform every touch point of your business to a customer culture that drives sales, service and results.

How do you get your entire organization at every level and in every role to consistently deliver your Customer Experience? Our Customer Centre of Excellence Professionals have successful track records in some of the world’s most famous organizations. We can take you there with an established model for discovery, strategy and execution.

This is a proven program of Discovery and Development for your business to move to a “Customer Culture” – one of mediocrity around end-to-end Customer Experiences, to one of consistent “Wow!”. When customers are consistently “Wowed,” they are more loyal, they spend more, Employees are happier, and profits are higher. Everyone wins.

We have worked with some world’s great organizations like WestJet, Vodafone, Xerox, TELUS and Symantec to guide their Customers’ Experience based on the knowledge we have gained from measuring their wants, needs and satisfaction.

We utilize survey methodologies that fit with your business and your customers.  Real-time, Web, Live Agent, Focus Group, Transaction Based, Mystery Shopping.  We have a program that will meet your requirements and move your business to new heights.